Resolved -
This incident has been resolved.
May 9, 15:56 UTC
Monitoring -
Engineering has implemented a fix to resolve this issue. We will be placing this ticket in monitoring state prior to closing.
May 9, 02:11 UTC
Update -
We are continuing to work on a fix for this issue.
May 9, 00:16 UTC
Identified -
Engineering has identified the issue and is working on a change to remediate the issue.
May 8, 23:03 UTC
Update -
Engineering is narrowing in on a probable cause tied to a recent change in the US production environment. Investigation and remediation are in progress. Further updates to follow.
May 8, 22:28 UTC
Update -
We are continuing to investigate this issue.
May 8, 21:33 UTC
Update -
We are continuing to investigate this issue.
May 8, 21:20 UTC
Investigating -
Cloudability is actively investigating an issue where Reserved Instance commitments are being displayed that do not match a customer's actual AWS environment. This is also triggering underutilization and expiration alert emails for RIs that should not be reported on.
May 8, 21:08 UTC