All Systems Operational

About This Site

Welcome to Cloudability's status page. Any interruptions to regular service will be posted here. If you have issues connecting to Cloudability and do not see a note here, please visit us at https://support.apptio.com.

Uptime over the past 90 days. View historical uptime.
API Operational
Login/SSO (Frontdoor) ? Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Reserved Instance Planner Operational
Rightsizing Operational
Containers Cost Allocation Operational
Automation Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services (AWS) ? Operational
Microsoft Azure ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform (GCP) ? Operational
90 days ago
100.0 % uptime
Today
Datadog ? Operational
90 days ago
100.0 % uptime
Today
New Relic ? Operational
90 days ago
100.0 % uptime
Today
Email Operational
Daily Mail ? Operational
Report Exports ? Operational
Saved Reports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022
Azure - Account Name & Account ID - Reporting Discrepancy
Resolved - This incident has been resolved.
Dec 7, 16:36 UTC
Monitoring - Azure confirmed that they resolved the issue, and reexport of November should fix the issue.

Please try creating a fresh one-time export of both the Actual and Amortized cost. You have to follow the below steps 2 times, one for Actual and one for Amortized.

Steps to generate the file:

Login to Azure Portal and click into Cost Management + Billing
Navigate to Settings > Exports
Add an Export. Fill in the export details: Export-Type should be One-Time Export and From-To would be 1 Nov'22 to 31 Nov’22
Use the existing Storage for storing the files
Once done with filling the details, click create.
The export would now be visible. Select the export and click Run-Now. The export creation can take ~ 1hr.
Download the exported file within the newly created export directory and upload it to the directory that's credentialised with Cloudability.

Once the files are in place, processes should automatically then pick up this automatically within 1-2 days (as it is the previous month) but raise a case with Support if you want this done sooner after you have exported
Dec 7, 15:07 UTC
Identified - Azure has identified the issue. A fix is currently being implemented and validated by Azure. We will update this page once validation is complete.
Dec 7, 02:57 UTC
Investigating - Cloudability has identified an Azure issue with Account Names (Azure Subscription) reporting as "Unassigned", and their respected Account ID's showing as 000, which is impacting Azure reporting in Cloudability starting in November to current date.

We have a high-priority ticket open with Azure to investigate this issue. We will report back with additional updates as they come in from Azure.
Dec 6, 15:46 UTC
Dec 6, 2022
Dec 5, 2022
Support.apptio.com Outage - SFDC Outage
Resolved - This incident has been resolved.
Dec 5, 21:02 UTC
Identified - All,

Saleforce is currently experiencing an outage. As a result, our customer-facing (Support.apptio.com) is down. Support is following https://status.salesforce.com/ and will update this thread when the system is back up and available.

Thank You,
Apptio Support Management
Dec 5, 17:36 UTC
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
GCP Reporting Impact - Nov 11th-Current Date
Resolved - This incident has been resolved.
Nov 28, 18:33 UTC
Update - We have identified a path forward to resolve this issue. We are in the process of resolving the GCP Reporting/Data ingestion pipeline. This process will span over the next few business days. During this time, we do not anticipate any disruption of service. Once the fix is in place and verified, we will provide an update here. Any delays or changes to our plan will also be updated accordingly.
Nov 22, 21:38 UTC
Update - Cloudability has identified a change in how GCP updates their GCP Cost tables in Big Query, which impacts GCP reporting in Cloudability starting on November 11th. Reporting using GCP starting November 11th to current date may be impacted.

We are working directly with GCP to determine the best course of action to mitigate the issue.

To Mitigate the Issue:
If you see a spike in GCP cost starting Nov 11th, please submit a support ticket through our support portal (Support.apptio.com) or within Cloudability. Please indicate that you see a spike in GCP starting November 11th and would like a refetch completed for GCP.

*Note: A Refetch may increase Big Query costs (GCP Costs billed to Customer)
*Note: If changes happen in the export time post-refetch to the historical data then it will lead to an additional spike. An additional Re-fetch will be required to mitigate.
Nov 21, 20:04 UTC
Identified - Cloudability has identified a change in the way GCP updates their GCP Cost tables in Big Query, which has impacted GCP reporting in Cloudability between Nov 11th-Nov13th.

We have an open ticket with GCP to investigate this issue.

To Mitigate the Issue:
If you see a spike in GCP cost between Nov11th-Nov13, please submit a support ticket through our support portal (Support.apptio.com) or within Cloudability. Please indicate that you see a spike in GCP between Nov11th-Nov13th and would like a refetch completed for GCP.

*Note: A Refetch may increase Big Query costs (Customer Cost)
*Note: If changes happen in the export time post-refetch to the historical data then it will lead to an additional spike. An additional Re-fetch will be required to mitigate.
Nov 17, 19:28 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage