Salesforce Outage – Support Case Access Impacted

Incident Report for Cloudability

Resolved

This incident has been resolved.
Posted Sep 16, 2026 - 16:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2026 - 12:31 UTC

Identified

The issue has been identified and a fix is being implemented by Salesforce Team.
Posted Sep 16, 2026 - 11:17 UTC

Investigating

We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases.
For any urgent issues or immediate assistance, please contact our Support team through the available Support Hotline numbers:

https://www.ibm.com/support/pages/apptio-support-hotline-numbers?view=full
Posted Sep 16, 2026 - 09:37 UTC