Monitoring: We are currently seeing longer than expected monthly processing times.

Incident Report for Cloudability

Resolved

This incident has been resolved.
Posted Feb 05, 2026 - 17:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 04, 2026 - 19:15 UTC

Update

The queues are much lighter now and almost back to normal. A few long jobs are still running, and the queues are picking them up as they come in.
Posted Feb 03, 2026 - 18:02 UTC

Update

Queue volumes have significantly reduced and are nearing normal levels; a few long-running jobs are still in progress.
Posted Feb 03, 2026 - 06:04 UTC

Investigating

We are currently investigating this issue.
Posted Feb 02, 2026 - 17:07 UTC
This incident affected: US GovCloud (USGOV) - AWS (Data Collection - Amazon Web Services (AWS)), Americas (US2) - Azure (Data Collection - Amazon Web Services (AWS), Data Collection - Microsoft Azure, Data Collection - Google Cloud Platform (GCP), Data Collection - IBM Cloud (IBM), Data Collection - Oracle Cloud Infrastructure (OCI), Data Collection - Datadog, Data Collection - New Relic), Americas (US) - AWS (Data Collection - Amazon Web Services (AWS), Data Collection - Microsoft Azure, Data Collection - Google Cloud Platform (GCP), Data Collection - IBM Cloud (IBM), Data Collection - Oracle Cloud Infrastructure (OCI), Data Collection - Datadog, Data Collection - New Relic), Europe (EU) - AWS (Data Collection - Amazon Web Services (AWS), Data Collection - Microsoft Azure, Data Collection - Google Cloud Platform (GCP), Data Collection - IBM Cloud (IBM), Data Collection - Oracle Cloud Infrastructure (OCI), Data Collection - Datadog, Data Collection - New Relic), Australia (AU) - AWS (Data Collection - Amazon Web Services (AWS), Data Collection - Microsoft Azure, Data Collection - Google Cloud Platform (GCP), Data Collection - IBM Cloud (IBM), Data Collection - Oracle Cloud Infrastructure (OCI), Data Collection - Datadog, Data Collection - New Relic), Middle East (ME) - AWS (Data Collection - Amazon Web Services (AWS), Data Collection - Microsoft Azure, Data Collection - Google Cloud Platform (GCP), Data Collection - IBM Cloud (IBM), Data Collection - Oracle Cloud Infrastructure (OCI), Data Collection - Datadog, Data Collection - New Relic), India (IN) - AWS (Data Collection - Amazon Web Services (AWS)), Japan (JP) - AWS (Data Collection - Amazon Web Services (AWS)), and Singapore (SG) - AWS (Data Collection - Amazon Web Services (AWS)).